Template-type: ReDIF-Article 1.0
Author-Name: Csilla Margit Csiszár
Author-Email: csiszar.csilla@uni-miskolc.hu
Author-Workplace-Name: University of Miskolc
Title: Factors Affecting the Public Judgement of Consumer Protection Authorities
Abstract: The article first introduces the state-provided institutions for consumer protection in Hungary, then examines and systematises those factors having a significant impact on the public judgement of the work of consumer protection authorities. The study is based on the presumption that the public judgement of the work of consumer protection institutions is affected by many factors, and that these factors can be grouped and counted. After examining the main fields of activities of consumer protection institutions and the main factors and aspects affecting the judgement of the public, a model for the measurement of satisfaction is proposed.
Classification-JEL: D18, P46
Keywords: institutional system, function of consumer protection, public judgement model of consumer protection authorities
Pages: 5-10
Number: 02
Volume: 8
Year: 2012
File-URL: http://tmp.gtk.uni-miskolc.hu/volumes/2012/02/TMP_2012_02_01.pdf
File-Format: application/pdf
Handle: RePEc:mic:tmpjrn:v:8:y:2012:i:02:p:5-10